Shipping policy
Orders placed by 3pm Mon-Fri are usually dispatched on the same day. Note exceptions will include bank holidays.
UK Delivery
- Standard (Royal Mail Tracked 24): Free over £40. Delivery in 1-2 working days.
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Express Delivery: DPD Next Day available at checkout.
Please allow up to 10 working days before contacting us about a missing parcel.
Address Tips
Ensure your full address is entered clearly, e.g.:
15 April House, Downing Close, 12A 3BC
We can only ship once per order—incorrect addresses requiring re-delivery will incur a postage fee.
International Shipping
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EU: Up to 10 working days
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Worldwide Tracked: 5–7 working days
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Economy: Up to 12 weeks
Custom charges may apply and are the customer’s responsibility. Unpaid customs = item returned = refund for product only (not shipping).
Missed Delivery or Returns
If a parcel is returned due to an address error or unpaid customs, we’ll issue a refund for the product only. Re-shipping will require a new postage fee.